Teachers College - Jobs - Job Details - Part-Time Case Manager

Posting Summary:

The Part-Time Case Manager of Student Support and Advocacy will serve as a resource in the Office of Student Support and Advocacy, working closely with the Director to assist in managing student support cases and outreach. Additionally, this role will focus on supporting student-parents through resource development, targeted outreach, and advocacy while maintaining broader responsibilities for intake and case management of student concerns.

Reporting to the Director of Student Support and Advocacy, the Part-Time Case Manager will serve as a non-clinical, non-confidential independent resource for student support concerns, coordinating care and providing strategies for student well-being, with a specific focus on the needs of student parents. This includes collecting and maintaining a resource
database, hosting one-on-one meetings, curating newsletter content, and coordinating with internal and external offices to enhance the student-parent experience. The incumbent will also be responsible for conducting intake for new cases and managing ongoing student cases. The Part-Time Case Manager will connect students to necessary support resources to ensure their success while studying at Teachers College. The Part-Time Case Manager will assist with student case management and will be responsible for identifying, liaising, and coordinating student support efforts with the TC CARES
(Connect, Assess, Respond, Educate, and Support) Team.

Job Summary/Basic Function:

The Part-Time Case Manager of Student Support and Advocacy will serve as a resource in the Office of Student Support and Advocacy, working closely with the Director to assist in managing student support cases and outreach. Additionally, this role will focus on supporting student-parents through resource development, targeted outreach, and advocacy while maintaining broader responsibilities for intake and case management of student concerns.

Reporting to the Director of Student Support and Advocacy, the Part-Time Case Manager will serve as a non-clinical, non-confidential independent resource for student support concerns, coordinating care and providing strategies for student well-being, with a specific focus on the needs of student parents. This includes collecting and maintaining a resource
database, hosting one-on-one meetings, curating newsletter content, and coordinating with internal and external offices to enhance the student-parent experience. The incumbent will also be responsible for conducting intake for new cases and managing ongoing student cases. The Part-Time Case Manager will connect students to necessary support resources to ensure their success while studying at Teachers College. The Part-Time Case Manager will assist with student case management and will be responsible for identifying, liaising, and coordinating student support efforts with the TC CARES
(Connect, Assess, Respond, Educate, and Support) Team.

Key Responsibilities:
Case Management and Student Advocacy

• Assist the Director with intake, case management, and follow-up for students in need of support, using tools such as the Maxient Case Management system to update and manage cases.
• Conduct one-on-one meetings with students to address concerns and connect them with appropriate resources.
• Act as a non-clinical resource for students, fostering self-advocacy and problem-solving skills while addressing personal and academic barriers.
• Attend weekly case management referral meetings and case review meetings.
• Identify emerging concerns, trends, and issues affecting students and provide resources for stakeholders to support students in crisis, including a special focus on student parents.

Support for Student-Parents

• Outreach and Collaboration
• Assist in the development and facilitation of outreach in collaboration with the Director, including workshops, orientations, and outreach campaigns.
• Support the creation and dissemination of student-centered communications, including print, web, and social media content that promotes student support initiatives.
• Collaborate with faculty, staff, and administrative departments to raise awareness of available resources and services for students.
• Partner with relevant offices across Teachers College and Columbia University to expand support networks and advocate for student needs.

Administrative and Operational Support

• Contribute to the assessment and reporting of student support programs, collecting data to inform decision-making and improve services.
• Attend weekly meetings cares meetings, referral review meetings, and staff meetings

Other Responsibilities

• Support the Director with special projects and duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or the equivalent in training and experience
• 2-3 years of experience working in student support, student affairs, social work or a related area, with a
  demonstrated commitment to supporting diverse student populations.
• Skills in case management and student support, particularly in a non-clinical environment.
• Excellent interpersonal, analytical, and organizational skills, with the ability to prioritize and manage multiple
  tasks effectively.
• Proficiency in using digital tools and web-based technologies.
• Demonstrated experience working with students from diverse backgrounds, including those with children.
• Commitment to equity, inclusion, and creating accessible resources for all students.
• Excellent verbal and electronic communication skills
• Proficiency in operating office equipment
• The position is subject to reappointment on an annual basis
• Must be located in the metro area to attend divisional meetings/events as needed throughout the year.
• Ability to sit or stand for extended periods
• Ability to lift, carry, push, and/or pull up to 20 pounds

Preferred Qualifications:

• Masters Degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field.
• Proficiency in using case management systems (e.g., Maxient).
• Familiarity with trends in student affairs and the unique challenges faced by graduate students.
• Knowledge of resources and best practices for supporting student-parents.
• Experience collaborating with faculty, academic departments, or external organizations to enhance student
  services.
• Proficiency with platforms like Salesforce, Banner, and Zoom for communication and program delivery.
• Involvement in professional organizations such as NABITA, NASPA, or ACPA.

Salary Range:

$50/hr

Work Modality:

Remote